My package was marked delivered but not received or is lost in transit? What do I do?Updated a month ago

If your package is marked delivered and not received, please check around with your neighbors or leasing office is appropriate. Reach out to USPS immediately and create a service inquiry (not a claim). This triggers USPS to look for the package! 

 If you are unable to recover the package, we ask that reach out to us via our HELP button on our website to enter a help ticket. 

We will either reship the items to you, provide a store credit or request further information for our investigation.

A package is considered lost in transit after 7 days of consecutive non-movement. Once the package reaches that milestone, we will file a claim and reship the package or offer a credit.