Updated Damages and Exchanges PolicyUpdated a month ago

We are updating our exchange policy for subscribers with 2+ orders to the subscription box service. The exchange window will be open for 60 days after delivery. This provides subscribers with ample time to review their garment fit and request an exchange. The cost to send the exchange back to The Finer Things 1920 is the responsibility of the subscriber, unless there is a shipper mispack. After 60 days, we will move inventory to our website for sale.

Due to limited inventory during open enrollment periods, 1st time subscribers are not eligible for exchanges on their first box. As a reminder, exchanges are granted on a first come, first serve basis and are subject to availability of your desired size. If your sized item is not unavailable, your garment will be returned to you.

Damaged Items Policy

If you receive an item that is damaged upon delivery or becomes damaged within the first 60 days of use, we will do our best to replace the item. If replacement is not possible, we will offer a store credit. All subscribers, regardless of numbers of orders, will have 60 days to report damages to the brand.

Please reach out to the Help Desk team at [email protected] to request an exchange. If your item has been damaged, please share 3 photos of your damaged item with the Help Desk to alert them of your issue.